Frequently Asked Questions

How do you handle wholesale orders?
Wholesale orders cannot be placed on the web.
Please call during regular office hours (Monday-Friday).

I need my order right away. How quickly can I get it?
See our Shipping Policy & Rates. You must call us (800-258-8579) before 1:00 p.m. CST Monday-Friday, if you need same-day service. $3 Rush fee still applies. Orders placed on the website are not processed until the next business day.

Do you offer gift wrapping?
Sorry, we are way too small of a company.

What payment methods can I use?
We accept Visa, MasterCard, Amex, and Discover. To pay by check:
1) Add items to the shopping cart; 2) Print the shopping cart pages;
3) Add shipping and handling; 4) Mail us your order with your check.

I'm uncomfortable ordering over the web. How can I place my order?
We accept orders by mail, phone, or fax. See Contact Info for details.

How do I know which size shirt to order? Will it shrink?
Most of our shirts are men's cut and sizes unless otherwise noted. Numerical equivalents refer to chest measurements in inches:
S=34-36; M=38-40; L=42-44; XL=46-48; 2X=50-52 and 3X=54-56.
Children's sizes are S (6-8); M (10-12); and L (14-16).
Our onesies are sized to fit 18 mos.
We don't recommend substituting kids' large for women's XS. The proportions are not the same.

Women's basic tees are fairly true to size. Tanks, spaghettis, and baby tees are sized for juniors, so it may be necessary to upsize when ordering these styles.

All of our shirts are preshrunk; however, some shrinkage is to be expected. The degree to which a shirt will shrink depends on how the garment is handled and well as its type. Again, if you have questions, please don't hesitate to call us.

How and where are your shirts made?
We are committed to using garments assembled in the US. We offer a few designs produced by other vendors that are not printed on US garments. Non-US products are noted in the catalog. With the exception of tie dyes, designs are applied to our shirts via screenprint. All designs are printed on the front unless the shirt features both a front print and a backprint. We use local screenprinters for our stock and custom-printed t-shirts.
Most of our shirts are 100% cotton unless otherwise noted. Exceptions would be hemp/cotton blends and sweatshirts, which are 50/50 cotton/poly blend.

Will I always get an item identical to what's pictured in the catalog or on the website?
Photos of our products are intended to represent the actual items offered or, in the case of handmade items, a typical example. Occasionally we have to substitute one t-shirt brand for another and will choose the closest possible color equivalent. From time to time item styles will change for one reason or another, but we do our best to keep our graphics as close to the actual stock as possible.

Please note:
When ordering import textile items like sarongs, tams, etc., remember that these are handmade by artisans and as such are unique. If you want a specific color range, please indicate that. We'll do our best to accommodate you and will send the item that most closely matches your request. If you don't like what we send, don't worry; you can send it back as long as you comply with the terms of our return policy. Bear in mind, however, that only the purchase price of the item is refundable.

What if you make a mistake on my order?
We'll make it right. Please contact us by phone (800-258-8579) or email for specific instructions.

What is your Returns Policy?
See our Returns Policy.